Frequently asked questions
Do you have questions about our products or our shop? Here you will find answers to the most frequently asked questions.
Returns
Can I exchange or return an item?
Of course! You can return all items free of charge within 30 days of receiving the goods. You can find more details here.
Payment & Shipping
When will I receive my order?
Within Germany, the delivery time is 3 to 4 working days. We ship with DHL GoGreen.
How can I check the shipping status of my order?
Orders are shipped within one working day. Once this has happened, we will send you an email with your DHL tracking number and your tracking link.
What are the shipping costs?
Within Germany, your order is free of shipping costs from 59€. Otherwise, the shipping costs within Germany are 6.95€. You can find more countries & info here.
How can I pay with you?
You can pay with PayPal, Klarna, Sofort, Apple Pay, Google Pay, all major credit cards (Visa, Mastercard, American Express, Maestro, UnionPay), and Shop Pay. With Klarna, you can even pay up to 30 days later.
Which shipping service provider do you use?
We ship all our orders within Germany with DHL GoGreen. To all other countries, we ship with UPS.
About our products

Why are your olive wood products more expensive than other wood products?
Rare and High-Quality
Olive wood grows slowly, is limited in availability, and is considered one of the most noble types of wood in the world.
Traditional Handcraft
Our products are made in a small workshop in Sfax, Tunisia – known for one of the best qualities of olive wood.
Elaborate Processing
The dense, hard structure of olive wood requires a lot of time, skill, and special tools – for extraordinary durability.
Unique Grain
Each piece is a handmade unique item with individual grain and natural charm.
Sustainable Origin
Our wood comes exclusively from olive trees that have reached the end of their natural life – responsibly harvested and fully utilized.
Naturally Hygienic
Olive wood has antibacterial properties and remains durable and beautiful even with daily use.
Conclusion
An Olivsen olive wood product is a conscious decision for genuine handcraft, sustainable origin, and quality that brings joy for a lifetime.
Where does the olive wood come from and where do you produce?
Our olive wood products come from Tunisia, specifically from the Sfax region - known for one of the best olive wood qualities worldwide.
Here, in a traditional craft workshop, our cutting boards, kitchen utensils, and bowls are lovingly handcrafted.
Thanks to local production directly on site, we can ensure sustainable production and guarantee short, efficient transport routes.
Are your olive wood products treated?
Our products are completely untreated and are only rubbed with edible oil.
Are your olive wood products made from solid wood or glued?
Yes, all our products are made from real solid wood and are crafted from a single piece of olive wood - without any gluing or joining.
This makes our cutting boards, kitchen utensils, and bowls particularly high-quality, stable, and pleasantly heavy with a natural weight.
Are your olive wood products sustainable?
Yes, olive wood is a sustainable material. The trees are only cut down when they no longer bear fruit, and the wood is fully utilized.
Our olive wood comes from Tunisia, specifically from the Sfax region, known for its excellent quality olive wood.
The production of our cutting boards, kitchen utensils, and bowls takes place directly on site in a traditional craft business.
Through local manufacturing and efficient transport, we ensure an environmentally friendly and resource-saving production.
Can I use your olive wood products for hot dishes?
Yes, olive wood is excellent for use in the kitchen due to its hardness and density. It is heat resistant and does not warp, even with frequent contact with hot dishes. Additionally, olive wood is gentle on coated pans and pots.
Can your olive wood products splinter or crack?
Olive wood is naturally very robust and durable. If the products are properly maintained, the risk of splinters or cracks is minimal. It is important not to soak the products in water for extended periods and to protect them from excessive heat exposure. Regular oiling helps to preserve the structure of the wood and keep it supple.
Does the color of olive wood change over time?
With proper care, the warm, honey-yellow color of olive wood is preserved for a long time. Over time, however, the wood may darken slightly, which is a natural process that further enhances the beauty of the wood. Regular rubbing with cooking oil supports this process and brings out the grain particularly well.
How should I care for my olive wood products?
To keep your olive wood products beautiful, you should take good care of them.
Products made of olive wood should always be hand washed with warm water and a little mild detergent, and then thoroughly dried to avoid water stains. To preserve the natural beauty and smoothness of the wood, you should regularly rub it with some cooking oil. Please note that olive wood products should not be cleaned in the dishwasher, as this can damage the wood.